How to Order & FAQs

• Create an account - It's simple - make sure we deliver in your area and create an account using the little person icon at the top of the page.Then, once you've added your payment info & address, you can add a veg box to your basket.
• Add your items - Add the veg box and choose whether you'd like it as a one off, weekly or fortnightly. Once added, don't forget to also add in any other grocery extras such as bread, juice, yoghurt, loo roll etc. Again, one off, weekly or fortnightly.
• Check your basket
  • make sure it's all correct. Make any swaps you like, and make sure that by Monday 11pm that it's exactly as you fancy.
• Monday 11pm you will be automatically charged.
• On Thursday, you will receive your box or you can collect from Plentiful!

Our delivery runs are all on Thursday (same for collection). As long as you have an account created, with your order in the basket by 11pm on Monday - you will receive the box on Thursday.

As long as you let us know by Monday, 11pm - you're all good. To do this, press your account button at the top of the page and then 'Holidays.' Add all the dates where you are AWAY (not the other way round!) and we're all good.

Or, hit "pause" on your basket - just remember to un-pause it when you're back!

If you're feeling generous, you can donate any boxes whilst you're on holiday to Ramsbottom Pantry. Just toggle on "donate my order when I am on holiday" and then press "update preference" and we will do the rest.

No! You can also just do an online shop, picking and choosing whatever you like. There is however a minimum spend (as there is for most online grocery sites). At the moment, it's a £15 minimum spend for collection or delivery if you don't get a box.

You can get many of our products as a one off, weekly or fortnightly. Some you can even get automatically every 3 or 4 weeks. When you add to the basket, a pop up will ask which you'd like.

You can change your box size or type any time at all. Life happens - some weeks you may want more, some weeks you may want less. Sometimes lots of fruit, other times not.

You can change your veg box size up to 11pm Monday, 3 days before your box is due.

Just go to your basket, hit the pen and paper icon (edit), and either remove it entirely and add a new one from the veg box page

OR make changes to the freuqency.

It's super simple, and customers are always in control.

If you don't want to receive an order, just go to your basket, press the 'pen and pad' icons next to the items in your basket, and then "remove" for each one.

Scan your eye over that week's basket and any following ones, and as long as there's nothing there, your orders have finished.

If you reeeeeally want to be sure, see below for removing payment methods too.

You're not tied in to anything at all. To cancel, all you need to do is open your basket and remove any items. You can also hit 'pause' on your basket, and restart another time.
At 11pm every Monday night, the payments and orders are all finalised and completed for that Thursday. So, as long as you remove the items from your basket by that time, it's all done!
No need to let us know - unless you'd like to offer feedback - which is always welcome.

If you want us to double check and you're not sure if you're cancelled, just pop us an email on [email protected] or call the shop on 07873 389 981. (Please note - we check this email every Weds AM so may miss the deadline if you ask us to empty your basket for you so we always recommend doing it yourself).

If you are cancelling temporarily as you're going on holiday, just go to your account (person icon at the top), press 'holidays' and tick all the dates you DON'T want a box.

We are conducting a trial where customers can still receive one veg box after a missed payment, as long as they have completed three or more payments with us before. However, if this approach proves unsuccessful, we may need to implement a "no payment, no delivery" policy. We will implement this if too many payments are missed, or if anyone doesn't pay the amount due.

If it's your first order and payment doesn't go through, we will contact you. We will not send out a first box before payment has been made.

Please do ensure that your payment goes through each week at Monday 11pm if you would like a box that week. Reminders take lots of time, and having all payments successful mean more time getting your boxes ready!

First, log in.
Press the person 'account' icon.
Press 'payment methods.'

To add a payment method: Press 'Add Payment Method' - you may need to approve the payment with your bank.

To change payment method/update card info: Press the trash can icon next to your current card details. See above for adding your new payment method.

To remove all payment methods/card details: Press the trash can icon next to any listed cards.

Note: removing your card details will prevent any payments going through.

On Wednesday through 'til Monday night you will be able to log in and see a list underneath your chosen veg box of every item in the box next week and what country it comes from. You are welcome to make changes up until 11pm Monday.

We don't go too mad with the boxes, as we appreciate that often children want to eat familiar veg, and we don't always have the time to experiment. Saying that, we don't stick to carrots and broccoli either. You might get something less common, like kohlrabi or celeriac, but not every week - if you're not sure on what to do with something, take a look at our TIPS page. We've explained what to do with some veg on there!

You can usually search the item on the website too, and look on the product page for tips.

You can make 3 swaps with every veg box (except the farm box and Christmas boxes). If you want to make more than 3 swaps each week, you can always create your own order (minimum spend £15).

Likes/Dislikes Feature: If you know there's an item you never want in you box - you can add this to your 'dislikes' page on your account, and it will automatically be removed from something you DO like each week. We recommend going through this list, selecting your preferences, if you know you don't want a couple of items.

If you do use the likes/dislikes, please do cast an eye over your basket still on a Monday, just in case!

If you know there's an item you never want in you organic fruit and veg box - you can add this to your 'dislikes' page on your account, and it will automatically be removed from something you DO like each week. We recommend going through this list, selecting your preferences, if you know you don't want a couple of items.
If you do this, please still keep an eye on your basket on a Monday - in case a new type of vegetable has been added, and you haven't had chance to give it a 'thumbs down.'

You can also swap out items each week from the contents list.

Most items you will be able to swap for, with no extra charge. Some items however are expensive for us to buy (such as asparagus and strawberries). If this is the case, the website will automatically calculate the difference in price and add this on. That way, it's fair for everyone and you get to make the final choice!

Of course! If you go to the fruit & veg pages, you can add on single items of organic produce. Add on as much as you like!
You can also choose to add on an entirely new veg box if you're expecting visitors etc.

You can do this easily by browsing our product pages. Click what you'd like, and choose if you'd like it as a one off, weekly or fortnightly. You can change this any time.

Every week, we manage the stock levels so we should never over sell.
If for whatever reason there is an issue with our shop deliveries, or something isn't up to standard - we will let you know and credit what we owe.
If we have something very similar, we may swap it.

We always deliver on a Thursday at the moment, usually between 10am and 6pm. It depends whereabouts on the route you are.
You will receive an email once we have delivered your box.

If you need to make plans, you can call the shop on 07873 389 981 on Tuesday, Wednesday or Thursday and we can give you an approximate time (within a few hours).

You don't need to be in for deliveries. We'll always leave the box in the safest, most sheltered space we can see and cover anything that may get wet. If you have a safe place you prefer, please add this to your account.
We usually carry plastic sheets with us to cover your box if it's a rainy day and there's nowhere dry to leave it.

Tip: Some customers leave out lidded plastic boxes for us to pop the veg box in. (Please try and get one big enough for the box!)

There is a small charge for delivery (£2.50), as we want to be transparent with pricing and not just add it on to the veg.
Many big, well known groceries and box schemes don't charge for delivery - but they do charge more for their veg. It all works out the same price wise.
We choose to use our own team to bring the veg to you. We know that they will be checking quality and contents right up until it reaches your door, and they'll always be trusted to not chuck it over a wall.
You'll be greeted by one of our own team members and can say hello if you're about, rather than a stranger at the door who could leave it anywhere.
The delivery charge pays for staff time and fuel - as we get bigger, we hope to reduce or remove it.

Collection is of course free.

If you're within a couple of minutes drive from the edge of the map (see bottom of page) then please email us at [email protected] as we can add in specific postcodes if we are able to make the delivery run work. Not always, but worth a go.

As long as they are in the list of postcodes above, and give consent for a delivery to arrive Thursday before 6pm (unless something has gone awry!) then we can deliver to whoever you like.

Please do - this can save us lots of time and ensures your box gets to you. If you leave your instructions in your profile, under 'delivery' our driver will receive this information when they deliver to you. Once we know the spot, we can drop a pin on our driver app so we'll always find your door or safe space!

Our own Plentiful veg box team will deliver to you.

As we operate with lone female delivery drivers, it isn't safe for us to allow them to go beyond people's porches.

If you need help lifting the box, we can pop the box in your porch, for example on a table just inside, but no more than a couple of feet beyond the front door. We can also split the box down and pass you items in smaller numbers. Eg, pass over the veg box, and then the milk/tins separately.

Having this blanket rule keeps our drivers safe when lone working.

Please leave your last empty veg box in a sheltered space that we can see, or on your doorstep if the weather isn't due to rain. Please check the weather before you do this, as wet boxes usually don't survive! We reuse the boxes at least 5 times before they start to give up.

If you answer the door, then please do pass it over.

If you collect, or happen to be passing by the Ramsbottom shop, please give your boxes to a member of staff (not outside on the floor).

To collect, come to Plentiful Wholefoods (46 Bridge St, Ramsbottom, BL09AQ) between 10am-6pm on the Thursday your box is due. Let us know your name, and we will gather your box and extras for you. You don't need to bring anything other than yourself and your last box, so we can reuse it.

We are able to keep hold of your box for an extra couple of days, but please be aware that everything will be fresh on Thursday. The box is kept refrigerated at less than 6 degrees so everything is safe, but your bananas may get a little cold, and your bread a little less fresh. Otherwise it should be okay!

We know life happens, but the sooner you get it home - the better. We want you to get it as fresh as it was when we packed it.

If you don't collect your box, we will likely send you a reminder on Friday. We will keep it refridgerated for as long as we can.

If we don't hear from you and you don't collect at all, after a week has passed we will donate your fruit and veg to Ramsbottom Pantry, Pets in Need in Tottington, or Bleakholt Animal Sanctuary in Edenfield.

We aim to be as plastic free as possible, and if we can, we will put your veg straight in the box loose. If an item is easily damaged, or small, we will bag them in paper bags or tie with twine/elastic band. Often, we do sell produce that is pre packaged. Most of our suppliers understand the importance of plastic reduction and use compostable packaging or paper. If this is the case, we encourage you to home compost, reuse for your food waste bin, or chop up and bury in the garden.
Sometimes, understandably, our produce arrives to us in plastic packaging. This is usually items such as leafy veg which stays fresh far longer when wrapped. Farmers have to make a touch decision between food wastage and plastic use, whilst knowing compostable packaging is often 10x more expensive. If you have a collection of plastic bags which you cannot reuse, please bring them to us. We can either reuse them in store to keep things fresh, reuse them to keep veg box items dry on doorsteps, and eventually recycle through our private recycling firm.

All of our fruit, veg, eggs and dairy is 100% organic. Everything else will say on the product page. As a whole, we are around 80% organic and strongly believe in this way of farming for health and the environment. You can see our thoughts on organic food here.

There is a little icon next to products to indicate whether you can send back packaging. Basically...

Yes:
Empty Veg Boxes: Yes! Please bring your boxes back to us each week/fortnight. We reuse these at LEAST five times, so please look after them and don't put them outside if it might rain. They fold up nicely if you end up with a couple saved.
Juice Bottles: We cannot use these for food, or send back to the farm - however we can use them in store to filll with cleaning products. If you are happy to wash them first, we'll be happy to use them in store.
Milk Bottles: We send back the glass milk bottles to Park Farm to reuse
Refill Bottles (Cleaning, Faith in Nature): Yes! Leave these outside for us please.
Stretchy Plastic: Stretchy plastic bags are always useful at Plentiful, whether it be for keeping produce fresh, keeping deliveries dry, or helping customers with leaky shopping. We're always happy to take in tact stretchy plastic bags. At the end of their life they are recycled with ISM.

No:
Egg Boxes: Unfortunately at this time we cannot reuse/return egg boxes
Anything else: We may be able to take some jars, but we cannot send these back. They would be used for cleaning refills at Plentiful Wholefoods.

We've created a page on the main menu called "Tips" which we recommend looking at! We add to it as we find new tips for storing and using up veg. Eating organic and local is great, but reducing waste is super important too! Also, on many of the fruit and veg product pages there are tips.

Please head to our "recipes" page, where over time we'll be adding new recipes each week. If ever you're not sure what to do with something, pop us an email at [email protected] or message us on instagram.

We might! Please direct any requests over to [email protected], we'd love recommendations and we can put most things online, as long as logistics work. The aim is to have most of the store on there eventually.

Any other questions, please contact...

Email: [email protected] - Any query - Monitored Wednesdays
Phone (shop): 0787 389 981 - Simple Queries or messages to pass on - 7 days a week
Instagram - Usually a response from the business owner within 72 hours.

We may also be able to help you in store if you prefer face to face :)